Artificial Intelligence in Digital Marketing

By Rahimah Sultan

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Going forward, marketers may face unique challenges that will change how we approach digital marketing.


The top content marketing strategies are still personalized marketing, extended use of multimedia, and exploring new digital channels.




What is AI?


We all basically know what AI is, as we see and use it daily. However, this is the definition from Wikipedia:


 Artificial intelligence (AI) is intelligence—perceiving, synthesizing, and inferring information—demonstrated by machines, as opposed to intelligence displayed by humans or by other animals. Example tasks in which this is done include speech recognition, computer vision, translation between (natural) languages, as well as other mappings of inputs.


We must reconsider the use of MI (marketing intelligence) and AI (artificial intelligence). MI typically focuses on interpreting worldwide consumer trends while market research focuses on customer preferences for a specific company.


Artificial intelligence (AI) and machine learning (ML) are changing the way businesses operate and revolutionizing the approach to digital marketing.


By controlling these technologies, businesses can operate more efficiently. They can give their customers personalized experiences and automate tasks, thus freeing up time to focus on more strategic endeavors.


AI has the potential to help with lead qualification, customer engagement, and product demonstrations for sales. The use of AI-generated salespeople can help companies provide high-level customer service and save time and resources. However, it’s important to strike a balance between AI and human interaction, as there are still consumers who prefer the personal touch of a real human.


Smartphones now have privacy controls to prevent too much sharing of certain data on sites like Google and Facebook, so marketers now have less data to use for understanding customers and personalizing marketing efforts. We’re also moving toward a cookie-less future, as Google will phase out cookies by the end of 2024.


Do not ignore the use of artificial intelligence in digital marketing.



What can we do to stay relevant?



HERE ARE FOUR STRATEGIES TO EXCEL AT MARKETING

1. First-Party Data

As third-party data continues to be phased out, first-party data will probably be the most valuable source of information. Rely on your own resources to get customer data instead of purchasing information from outside companies. Respecting customers’ privacy will benefit you.


You can source first-party data from:

Social media interactions
Website visitor tracking
Digital forms and surveys
Customer service interactions
Marketing email and text message responses



2. Run Pay-Per-Click Ads

Run pay-per-click ads with first-party data. If customers visit your website and look at a particular item and leave, you can retarget ads on other sites to entice them back. This is, however, becoming harder to do since Apple’s privacy updates are making that more difficult, and cookie-less browsing is taking its toll.


Many marketers are turning to Facebook’s Custom Audiences or services like Google’s Customer Match. These use a custom audience list that businesses create with first-party data, then match the list to users on the ad platform. Now, an ad funnel can be created to deliver personalized ads to customers based on first-party data.



3. Email And Text Message Marketing

Focus on email and text message marketing. Two of the most valuable first-party data sources are email and text message marketing. You can target specific customers and segments through these marketing channels. You can divide your email list by location and send out location-specific promotions to customers. Consumers like personalized emails based on behaviors like purchasing history.


This gives you a way to track which customers open emails and text messages and how they respond to the content. Using this data, you can customize your marketing to current customers based on how they respond to certain promotions.



4. BRAND AMBASSADORS

Work with brand ambassadors and influencers. They promote businesses more personally than a pop-up ad on someone’s social media feed. Brand ambassadors are familiar and friendly faces offering product recommendations, and that boosts your brand’s authenticity.


Don’t put all your marketing budget into one or two strategies, which will put your business at risk. Instead, use a diversified approach. Your ads are still relevant. So, keep running them, even without cookies. But, also, invest in email marketing and text message marketing. To reach the most customers, use the most effective content marketing strategies together to fill the gaps where some strategies are weak or where you’re not reaching customers. By using diverse strategies in tandem, you reach the most customers and aren’t significantly impacted by changes.


This information on artificial intelligence in digital marketing will help with your marketing.

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