Why You Should Use Marketing Automation for Your Business

by Rahimah Sultan

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Monotonous marketing work can be made easier with software that automates monotonous marketing tasks. You can automate repetitive undertakings such as social media postings, email marketing, and ad campaigns, as well as for personalization which offers a better customer experience.


What is marketing automation?



Marketing automation is not about selling, but nurturing.  Automation software is designed to help you order and carry out your marketing tasks in a more efficient and streamlined manner.

For a marketer that means carrying out a marketing automation system will just make you more effective. Your job won’t become irrelevant as, with manufacturing processes. It will free up some of your time, will not compromise the authenticity of content you’re producing, and help you reach your goals faster.

The ultimate goal of your marketing is to generate more income. To do this, you need to drive traffic to your website, convert that traffic into leads, and turn those leads into customers.


How do you use marketing automation?


Today, thousands of marketers send blast emails, over and over, to their entire list of customers and prospects, hoping the message resonates with some of them at least and gets them to make a purchase. There’s no way to tell if this works.

The reality of the situation is this:

1. You’re wasting your time and money marketing to someone who may not be interested in what you have to offer.

2. You could be annoying your contacts and causing them to bow out leaving you with no way to market to them in the future.


That doesn’t seem to be an effective marketing program, to me. With marketing automation, you can nurture your leads through the entire buying process and deliver highly targeted, personalized messages that speak to their specific barriers to purchasing.


Here’s an example of what a basic automated email workflow could look like:

Step 1. Send an email invitation for a download of your latest ebook to a targeted list of contacts

Step 2. Send a thank you note to all the people who downloaded the offer

Step 3. A few days later, send a follow-up email to the list of people who downloaded your ebook and offer them a case study relating to that topic

Step 4. After someone downloads that case study, you or your sales team will get a notification so you can follow up with that person. This person is now much more qualified and is likely farther down the buying process.


Now, putting yourself in your prospect’s shoes, receiving information from a company about their products/services, wouldn’t you rather get emails like the ones above over blasts you can tell they’re sending to thousands of other people? This feels personalized and tailored to you and how you’re interacting with that person or company. You’d be more likely to trust them and ultimately, more likely to buy.

There you are! You’re driving revenue for your company with an automated system.


The foundation of marketing automation is to provide you, as a marketer, the ability to target your contacts and send them content that is based on their behavior. They’re getting the information they need when they want it and you’re making their buyer decision easier. As a result, your conversion rates (and revenue) will increase.

Now that you know what marketing automation is, don’t just automate your current process without revisiting your goals.

Don’t let marketing automation lead you to execute strategies that you know don’t make sense for your customers or prospects. Don’t stop listening to what your customers need or are asking us for.


Here are some do’s and don’ts


Now that you know what marketing automation is, here are a few tips as you think about implementing a new platform into your process.

DO integrate marketing automation with your inbound marketing strategy (inbound is about delivering valuable content that aligns with your customer’s needs and interests.) This shouldn’t change when you start using marketing automation. It should enhance communication, as you can provide the content they need at the exact time that they need it.

DON’T blast or broadcast general messages that will just be deleted or end up marked as spam because they’re irrelevant.

DO send highly-targeted and specific content to a narrower audience.


Provide content that people are looking for. If someone has downloaded a piece of content and really loved what they read, the next email should be related and delve deeper into that topic,  as opposed to something completely different.

DON’T forget about your customers

Don’t become so focused on generating income that you forget your current customers; the people who already have an affinity for what you are offering and most likely want to buy more.

DO set up customer engagement campaigns to please your current customers and keep them coming back for more.


Nurture your current relationships by sending segmented, customer-only content, that will educate and encourage them to continue to come back to you for thought leadership and expertise.

Now, let’s wrap it all up.

Marketing automation is all about nurturing not selling. Avoid the hard-sell approach in favor of content that is personalized, relevant, and that aligns with what our customers and prospects are looking for. The process is made easier by implementing marketing automation software. We can quickly map the entire process back to our marketing goals.

Marketing automation helps streamline your process and gives you greater insights into what your visitors and leads are doing. You can quickly find what content they’re downloading, how they are responding to your emails, and how they’re moving through the sales funnel. You can monitor each step of the way, monitor and measure how the marketing automation system you have in place is performing, and find where you might need to make tweaks to get better results.

So, explore your options and find a platform that gives you flexibility, and a proven track record to help you reach your marketing goals, and discover why you should use marketing automation for your business.


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